Returns

Start your return online: print the pre-paid shipping label and bring your item to the carrier listed on the label. You will receive a confirmation email when your return is received, and your refund has been processed. 

Our Refund Policy applies to all items purchased on Alpenhaus.com. Refunds of purchases made through any third-party sites, any retail stores or any third-party Facebook pages, will be pursuant to the policies of said third-party entity.

If you purchased a product directly from Alpenhaus.com and it's not a final Sale product, please request a shipping label using our Return Portal. Products returned within 45 days of receipt are eligible for a full refund. The refund will be issued in the original payment method.

Exchanges

To exchange an item from your recent order, return it for a refund and place a new order with Customer Service. Unfortunately, we cannot offer direct exchanges. Please ensure to return your item using the return portal within 45 days of delivery. 

You are welcome to wait until your return has been processed and credited before making the replacement purchase.